Ontario One Call

The Leading One Call Centre in Ontario

Ontario One Call is proud to provide best in class service to our members and the excavating community.

Year after year, our state-of-the-art call centre delivers exemplary industry results (2009 data):

Over 270,000 calls handled annually
Over 650,000 total inbound requests received annually, with an average growth rate of 8% annually (2004-2009)
Over 2,000,000 outbound notifications generated annually
Average speed of answer for all calls is 15 seconds
Average service level for calls is 82%
Average service level for emergencies is 85%

More Than a One Call

In addition to offering the notification service that over one hundred members benefit from, Ontario One Call offers multiple a la carte services to assist your company in your damage prevention efforts:

Ticket filters to allow you to manage low-risk work effectively and efficiently
Custom reporting services
In-house office clearance centre

You may already be aware of the many custom services we offer, but did you know about the other services we provide our members free of charge? Ontario One Call offers extensive support services for our members:

Help Desk staffed with One Call specialists, on standby to assist you with your questions
Electronic self-service sites for mapping and subscription account management
360 Feedback, allowing members to update locate status via ON1Call and in turn reducing calls to their direct offices
On-site training and web demonstrations of all of our products and services available for you and excavators
ON1Call Awareness Team available to attend your meeting, workshop or event to help you in your damage prevention awareness efforts

To learn more about our suite of services, please contact our Marketing Department.

Contact

335 Laird Rd, Unit 8
Guelph, ON
N1G 4P7
Email:
Toll Free: 1-800-400-2255